Mill Valley Refuse Customer Support

We’re here to help. Please contact our customer service department with questions about your service, rental items, billing or to set up auto-pay.

Office hours: Monday through Friday, 7:00 a.m. to 3:00 p.m.
Phone: 415-457-9760 ext. 5
Fax: 415-457-3003

MVRS office staff, Kelly, Shawn and Mary, pose in front of a truck.
Kelly, Shawn, and Mary, members of our office team, collectively boast over 40 years of experience at MVRS. They are ready and available to assist you with any of your refuse collection requirements.

Collection Holidays

The only holidays our garbage, recycling, and compost trucks don’t operate are Christmas Day and New Year’s Day. When either of these two holidays falls on a weekday, collection service will operate one day later through Saturday. Visit our Holiday Information page for more information.

Office Holidays

Our office is closed on the following holidays:

  • New Year’s Day – January 1 (also a non service day)
  • Labor Day – the first Monday in September each year
  • Martin Luther King Day – the third Monday of January each year
  • Columbus Day – the second Monday of October each year
  • Memorial Day – the last Monday of May each year
  • President’s Day – the third Monday in February each year
  • Thanksgiving Day – the fourth Thursday of November each year
  • Christmas Day – December 25 (also a non service day)
  • Independence Day – July 4

Office Location 

Mill Valley Refuse Service
112 Front St.
San Rafael, CA 94901


Three Ways to Pay Your Bill

  • Log into your account and to pay your bill online
  • Mail a check when your invoice arrives
  • Set up reoccurring payment with auto-pay (see Auto-Pay Form below)

Log In to Your Account

Create or log in to your user account and have all of your account information at your fingertips.

  • Make a payment
  • Set up reoccurring payment
  • Review your services
  • Add services (additional pickups, cleanup service, e-waste collection, etc.)
  • View your pick-up calendar and confirm your collection day(s)

Vacation Holds

Residents may request to put a vacation hold on service for a minimum of three months without any reactivation fee. For vacation holds less than three months, a $20 reactivation fee will apply. (Note: residents within the Mill Valley city limits only may request a vacation hold for a minimum of three weeks without a reactivation fee.) 

Missed Service

We make every effort to provide the best service possible. If your garbage, recycling or compost carts are skipped on your regular service day, please call our office or leave a message after hours on our 24-hour voice-mail system at 415-457-9760, and we will pick up your cart or return your call on the following morning.

Auto-Pay Form

Would you like to conveniently and automatically pay your bill directly from your bank account? We can do that! Please download and complete the Auto-Pay Form, and mail it back to us with a voided check. Upon receipt we will set up your account for automatic bill payment.

Cancel Recurring Payment

To cancel your recurring payment, you must submitted a request via written notice. Please email with your request.

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