Garbage Service

Residential service includes weekly refuse and recycling collection and bi-weekly service for Green Cans.

Residential customers must purchase their own 20, 32 or 45 gallon can. Each size has its own separate rate. Lifeline rates are available in some areas. To qualify for Lifeline rates you must be 62 or older and be receiving Supplemental Security Income or MediCal. Many of our service areas are split into designated "Hill" or "Flat" areas, and rates can vary depending on the area in which a residence is located. Multi-unit residences (defined as residential housing with four or more units) are charged a minimum of one 32-gallon can per unit.

Trash cans must be in a visible location (accessible side or backyard locations are OK) by 5:00 a.m. on the designated pickup day. There is a 60 lb. weight limit per can. Heavy cans must be lightened and special pickup charges may apply.

If you have any extra trash which does not fit inside your regular can or cans, it is our policy that you call a day before your pickup (by 1:00 p.m.) and speak with a representative to place an order for the extra pickup.

If your garbage, recycling or green cans are skipped on your regular service day, or if you have any questions about billing or other services, call during regular office hours (Monday through Friday, 7:00 a.m. to 3:00 p.m.), or leave a message after hours on our 24-hour voice-mail system at 415-457-9760, and we will pick up your skip or return your call on the following morning.